Frequently asked Questions about the shop
Can I order as a guest?
Yes! You do not need a customer account.
You can order as a guest without creating an account, that is our default. Only if you want you can also create an account.
You can also pay in the shopping cart directly with Paypal or Amazon, then you do not have to enter any data at all.
Alternatively, you can also simply log in with your Amazon account. However, we do not receive your Amazon access data but only your address for shipping in case of order. The data is entered on an Amazon page, which is only displayed here in the store. The entries are processed 100% by Amazon via an encrypted connection.
How can I pay?
We offer a wide range of payment methods:
- Paypal
- Prepayment
- Bank transfer
- Credit cards (Visa, Mastercard, Amex, CartaSi, CarteBleu, Maestro)
- Amazon Pay
- Apple Pay
- eps for Austria.
- iDEAL in the Netherlands
- Przelewy24 in Poland
- Belfius and KBC in Belgium
All payments are processed by secure reputable service providers, your payment details are securely SSL encrypted.
Can I buy on account?
No, currently that is only possible in Germany.
Is there a minimum order value?
No, there is no minimum order value, we also ship smallest parts directly.
How much are the shipping costs?
The shipping costs are calculated by weight.
If you put your desired goods in the shopping cart, you will see there the shipping costs for your order. If desired, you can also change the delivery country there.
Can I also return items?
We grant 30 days return policy on all items. Simply send the goods back to us if you are not satisfied, we will immediately credit the amount if the item was not used. We are also happy to help in advance to clarify any ambiguities, this is sometimes better than sending back immediately.
Can I buy VAT free with EU VAT ID?
Yes, as a European customer you can also enter an EU VAT number in the customer data, then you will not be charged VAT, the prices will then be displayed tax-free. This does not apply to customers with delivery country Germany. All countries outside Europe are automatically delivered tax free.
How can I reach you?
You can easily reach us by phone, whatsapp and email:
Hotline: +49 (0)4281 50 79 78 2 (Mo-Fr. 14-18:00)
Whatsapp: +49 (0)4281 50 79 78 2
E-Mail: info@rocketronics.de
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About Rocketronics
Rocketronics was founded in 1999 as a family business by Louis Schreyer. As an engineer for microelectronics, I design hardware and also develop the software for it. We manufacture our products in-house on our own machines, and this for over 20 years now - made in Germany. In addition to the development and production, the testing of the products is also carried out here. We also manufacture the prototype construction and the test fixtures ourselves. We use lathes and milling machines for this, but we also use our 3D printers a lot. The CNC milling machines we build ourselves produce many small parts, e.g. for the housings of our controllers.In addition to manufacturing controllers, we also trade in the necessary components. As a dealer we have a large stock of components for machine building and automation, which we offer in this store. Our suppliers are the original manufacturers, with us you buy tested branded goods.
We also consult you when it comes to choosing the right components. We have a lot of experience in building and operating CNC milling machines and lathes. We can help you if you have questions, be it about the control system, the choice of drives or in general about the construction of CNC milling machines and the conversion of lathes.
Our online store shows you all items available for immediate delivery, and allows you to shop securely with many payment methods and fast shipping. Data traffic is of course encrypted, payment is processed and secured by reputable service providers, and we offer a 30-day return policy.
You find more about Rocketronics on our About Us Page